Warranty Statement

Warranty Period

  • 1-Year Limited Warranty (DTF printer) XtraMaker provides a 1-year limited warranty for the DTF printer, effective from the original purchase date.

  • 3-Month Limited Warranty (Accessories) XtraMaker provides a 3-month limited warranty for included accessories, effective from the original purchase date.
    Consumable items—including ink, film, powder, cleaning solutions, and maintenance supplies—are subject to normal use and depletion and are not covered for lifespan or performance duration. Consumables are covered only for manufacturing defects identified within the warranty period.

What Is Covered

This warranty covers manufacturing defects in materials and workmanship under normal use, provided that:
  • The product is purchased from an authorized XtraMaker channel
  • The product is authentic and used according to the user manual
  • Valid proof of purchase is provided

What Is Not Covered

This warranty does not cover damage or failure caused by:
  • Misuse, abuse, neglect, or improper operation
  • Failure to follow installation, usage, or maintenance instructions
  • Commercial, rental, or industrial use
  • Unauthorized parts, repairs, or modifications
  • Power issues, transportation damage, fire, water, or other force majeure events
  • Normal wear and tear or consumption of consumable materials
  • Third-party software, firmware, or accessories

How to Request a Warrant Service

Please contact XtraMaker Support:
  • Email: support@xtramaker.com
Provide:
  • Order number
  • Proof of purchase
  • Description of the issue
  • Photos or videos showing the problem

Technical Support

To ensure a smooth and worry-free experience, we provide professional technical support through our US and Europe service centers. Our local teams are equipped to offer timely assistance, helping you keep your machine running at its best.
  • Los Angeles Main Line：626-465-6819
  • Contact: Amy Chen
  • Addr：219 N Sunset Ave. City of Industry CA 91744
  • European Main Line：+32-471-95-41-14
    Contact: Salah Ouchoukout
    Addr：De Blaupoort 12, 9830 Sint-Martens-Latem, Belgium